Shipping & Returns
Shipping Services Available
- For online orders to anywhere in the US, we ship via UPS; Ground, 3 Day Select, or 2nd Day Air. These are pre-paid and added to invoice. If you need an overnight order or Saturday Delivery, please call us at 1-800-248-0076.
- Motor Freight is sent pre-paid and added to invoice.
- For online orders to Canada, we ship via UPS Ground, Worldwide Standard, Worldwide Express, Worldwide Express Plus, or Worldwide Saver. These are pre-paid and added to invoice.
- For ONLINE INTERNATIONAL ORDERS outside of the U.S. we do not calculate the shipping charge online. Once you place and pay for your order, we will process the order, calculate shipping charges and contact you for approval. We will not ship or charge your card for shipping until you have approved the transaction. If you have questions, please contact us at 1-800-248-0076.
- INTERNATIONAL ORDERS: Please be aware that your order may be subject to additional charges for duties and taxes by the destination country. These charges are beyond Action Lighting’s control. By placing your order, you agree to pay any and all taxes and duties which may apply. If you refuse delivery of shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties, and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment used. Shipping fees are not refundable for undeliverable shipments or refused shipments
- All SAME DAY Air Orders must be received by 12:00-Noon MST. Air orders received after 12:00-Noon will ship the following business day.
- While we make every effort to get your packages to you by your desired date, we cannot guarantee the timely arrival of your package. Please note neither the shipping company nor Action Lighting, Inc. can accept responsibility for delays due to weather.
- Shipping rates are determined by total weight of the packages and the zip code of the destination. We use current UPS shipping tables to determine cost of shipping. The shipping rate quote in the shopping cart is an estimate and is valid for most orders. However, occasionally there may be other fees involved, including Residential Delivery and/or items being oversized or overweight.
- All Orders Ship F.O.B. Bozeman Montana.
Please call Customer Service (1-800-248-0076) or email CustomerService@ActionLighting.com for a Return Authorization Number (RMA#). Items returned MUST have a RMA# or they will be refused at the shipper's expense. Returns must be shipped within 7 days of receiving the RMA#. Returns must be in original un-damaged package or carton to receive credit. A note describing the reason for the return must also be included inside each carton. The RA# must be clearly written on the outside of all cartons being returned. All merchandise ordered by a customer and returned is subject to 20% restock fee. Returns may be made WITHIN 30 DAYS of Original Invoice Date, NO RETURNS AFTER 30 DAYS. Holiday merchandise must be returned 15 DAYS PRIOR to intended Holiday, NO RETURNS AFTER INTENDED HOLIDAY. Special Order merchandise is NOT returnable. RETURNS WILL BE MERCHANDISE CREDIT ONLY.
Damage or Shortage
Thoroughly check your order upon arrival. In the event your order arrives with visible damage, document damage with delivery carrier. Call Action lighting to file damage claim. Report any shortage to Action Lighting within 5 working days of receipt, after 5 days shortage claims will be denied. Replacements will be shipped no shipping charge as original order was shipped.