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Terms & Conditions

Terms & Conditions

Sales Tax
 
No Sales Tax will be added to your order.

Minimum Order

There is no minimum order fee.

Pricing

All special sale prices are final and are excluded from all further discounts. All product information and prices are subject to change without notice. Action Lighting™, Inc. reserves the right to add or remove items at our discretion. Action Lighting™, Inc. will attempt to contact the customer with changes, while reserving the right to refuse or cancel any orders placed for product listed at the incorrect price.

Payment Policy

All orders must have a valid Credit Card when placed: Visa, MasterCard, American Express,  Discover or PayPal. Existing accounts with Net Terms will be processed according to the terms and conditions of your Credit Agreement Letter. Late Fees will be added to past due open accounts. Failure to pay according to the Credit Agreement will result in account returning to Credit Card status.

Order Confirmation and Tracking

Order Revision: Once an order has been processed, any additions will be processed as a new order. If you provide a current email address when placing your order, you will receive a confirmation that your order has been received into our system. Once your order is processed, you will receive an email confirmation directly from the shipping carrier that includes your tracking number.

Shipping Services Available

For online orders to anywhere in the US, we ship via UPS; Ground, 3 Day Select, or 2nd Day Air.  These are pre-paid and added to invoice.  If you need an overnight order or Saturday Delivery, please call us at 1-800-248-0076.
Motor Freight is sent pre-paid and added to invoice.
For online orders to Canada, we ship via UPS Ground, Worldwide Standard, Worldwide Express, Worldwide Express Plus, or Worldwide Saver.  These are pre-paid and added to invoice.

For online International orders outside of the U.S. we do not calculate the shipping charge online.  Once you place and pay for your order, we will process the order, calculate shipping charges and contact you for approval. We will not ship or charge your card for shipping until you have approved the transaction.  If you have questions, please contact us at 1-800-248-0076.

INTERNATIONAL ORDERS:   Please be aware that your order may be subject to additional charges for duties and taxes by the destination country. These charges are beyond Action Lighting’s control.  By placing your order, you agree to pay any and all taxes and duties which may apply. If you refuse delivery of shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties, and taxes;  in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment used. Shipping fees are not refundable for undeliverable shipments or refused shipments.

Shipments

All SAME DAY Air Orders must be received by 12:00-Noon MST. Air orders received after 12:00-Noon will ship the following business day.
While we make every effort to get your packages to you by your desired date, we cannot guarantee the timely arrival of your package. Please note neither the shipping company nor Action Lighting, Inc. can accept responsibility for delays due to weather.
Shipping rates are determined by total weight of the packages and the zip code of the destination. We use current UPS shipping tables to determine cost of shipping. The shipping rate quote in the shopping cart is an estimate and is valid for most orders. However, occasionally there may be other fees involved, including Residential Delivery and/or items being oversized or overweight.
All Orders Ship F.O.B. Bozeman Montana.

Inventory

Inventory availability is not guaranteed and may be subject to backorder. We encourage you to place your holiday orders early to guarantee delivery.

Return Policy

Please call Customer Service (800-248-0076 Ext. 10) for a Return Authorization Number (RA#). Items returned MUST have a RA# or they will be refused at the shipper's expense. Returns must be in original un-damaged package or carton to receive credit. All merchandise ordered by a customer and returned is subject to 20% restock fee. Returns may be made WITHIN 30 DAYS of Original Invoice Date, NO RETURNS AFTER 30 DAYS. Holiday merchandise must be returned 15 DAYS PRIOR to intended Holiday, NO RETURNS AFTER INTENDED HOLIDAY. Special Order merchandise is NOT returnable. RETURNS WILL BE MERCHANDISE CREDIT ONLY.

Damage or Shortage
 
Thoroughly check your order upon arrival. In the event your order arrives with visible damage, document damage with delivery carrier. Call Action lighting to file damage claim. Report any shortage to Action Lighting within 5 working days of receipt, after 5 days shortage claims will be denied. Replacements will be shipped no shipping charge as original order was shipped.

Limited Warranty and Responsibility 

Action Lighting™ warrants our products for 90 days with proof of purchase (Holiday items are warrantied only until the day of the holiday). Action Lighting shall have no liability whatsoever in any event for payment or incidental or consequential damages, including, without limitations, installation costs and damages for personal injury and property. Products may represent shock or fire hazard if improperly installed or altered in any way. This warranty does not apply to any product which has been improperly installed in accordance with current local codes and/or the National Electric Code.
 
Limited LED Warranty
 
Action Lighting warrants to the original buyer that Action Lighting LED Products excluding Christmas, holiday, amusement and special event products, rope lights, and related accessories, will be free of defects in material and workmanship which cause the product to fail to operate in accordance with the performance specifications set forth in documentation published for or provided with the product. This Limited Warranty is valid for a period of 3 years from the date of original buyers purchase (the invoice/receipt date) and is based on lamp operation of 12 hours per day 365 days per year. If any product covered by this limited warranty is returned by the Buyer in accordance with Action Lightings Product Return Policy within the applicable warranty period and Action Lighting determines to its satisfaction that such product failed to satisfy this warranty, Action Lighting will at its option, repair or replace the product or defective part thereof, or reimburse the Buyer for the prorated purchase price, subject to the terms and conditions set forth below. For purposes clarity "Repair or replace the product or defective part" does not include any removal or reinstallation costs or expenses, including, without limitation, any labor costs or expenses, shipping costs to return non-conforming products or any damages that may occur during the return of product to Action Lighting. If Action Lighting chooses to replace the product and is not able to do so because it has been discontinued or is not available, Action Lighting may replace it with a comparable product
 
This limited LED warranty is subject to the following additional conditions:
 
1)  The product has been unaltered, correctly handled wired, installed and operated in accordance with the manufacturer's instruction.
2)  Records of operating history are kept and available for review by Action Lighting.
3)  Action Lighting will request the return of failed products and possibly the fixtures used to operate them.
4)  Original purchase receipt
5)  This limited warranty does not apply to loss or damage or failure to perform caused by any acts of god or from any abuse, misuse,     mishandling, abnormal use, power surges, corrosive environments, neglect or any use or installation in violation of the instructions or restrictions prescribed by Action Lighting or any applicable standard or code. 

Note On LEDs:
 
LED technology is changing rapidly. LEDs are made in lots and sorted into bins base on wavelength ranges that achieve colors. Products ordered at different times may not have the same color appearance due to variations. 

Online Orders

All shipping charges are calculated for your location. On occasion, it is less expensive to ship our larger items via motor freight.  If you feel that the shipping price calculated by the website is wrong, please give us a call and we will be happy to check for you.

 

Privacy

Information gathered on our website is used for processing and shipping orders and for providing customer service. Customer service may include providing such things as literature, answers to questions or other requested information. We may occasionally use information for promotional reasons such as notifying you of new products or significant changes to our web site. We do not trade, sell or rent any personal or company information to other parties.

 

 

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1-800-248-0076


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