Shipping Services Available
- For online orders to anywhere in the US, we ship via UPS; Ground, 3 Day Select, or 2nd Day Air. These are pre-paid and added to invoice. If you need an overnight order or Saturday Delivery, please call us at 1-800-248-0076.
- Motor Freight is sent pre-paid and added to invoice.
- For online orders to Canada, we ship via UPS Ground, Worldwide Standard, Worldwide Express, Worldwide Express Plus, or Worldwide Saver. These are pre-paid and added to invoice.
- For online International orders outside of the U.S. we do not calculate the shipping charge online. Once you place and pay for your order, we will process the order, calculate shipping charges and contact you for approval. We will not ship or charge your card for shipping until you have approved the transaction. If you have questions, please contact us at 1-800-248-0076.
- All SAME DAY Air Orders must be received by 12:00-Noon MST. Air orders received after 12:00-Noon will ship the following business day.
- While we make every effort to get your packages to you by your desired date, we cannot guarantee the timely arrival of your package. Please note neither the shipping company nor Action Lighting, Inc. can accept responsibility for delays due to weather.
- Shipping rates are determined by total weight of the packages and the zip code of the destination. We use current UPS shipping tables to determine cost of shipping. The shipping rate quote in the shopping cart is an estimate and is valid for most orders. However, occasionally there may be other fees involved, including Residential Delivery and/or items being oversized or overweight.
- All Orders Ship F.O.B. Bozeman Montana.
Please call Customer Service (800-248-0076 Ext. 10) for a Return Authorization Number (RA#). Items returned MUST have a RA# or they will be refused at the shipper's expense. Returns must be in original un-damaged package or carton to receive credit. All merchandise ordered by a customer and returned is subject to 20% restock fee. Returns may be made WITHIN 30 DAYS of Original Invoice Date, NO RETURNS AFTER 30 DAYS. Holiday merchandise must be returned 15 DAYS PRIOR to intended Holiday, NO RETURNS AFTER INTENDED HOLIDAY. Special Order merchandise is NOT returnable. RETURNS WILL BE MERCHANDISE CREDIT ONLY.
Damage or Shortage
Thoroughly check your order upon arrival. In the event your order arrives with visible damage, document damage with delivery carrier. Call Action lighting to file damage claim. Report any shortage to Action Lighting within 5 working days of receipt, after 5 days shortage claims will be denied. Replacements will be shipped no shipping charge as original order was shipped.